Frequently Asked Questions

Choose your item, select your size or colour and add it to your cart. At checkout you'll enter your shipping and payment details, and you'll receive an order confirmation by email right away.

First check your spam or promotions folder. Still nothing? Email us at info@avinosmilano.com with your name and the email address you used, and we'll resend it.

Email us as soon as possible. We process orders quickly, so once an order has been processed or shipped it can no longer be changed or cancelled. You're always still covered by our returns policy.

Yes. Every order ships free with tracking included, with no minimum spend.

Orders are processed within 1–3 business days and usually arrive within 5–9 business days. During busy periods it can take a little longer.

Your order is delivered by UPS or FedEx, with real-time tracking.

You can check the live status any time on our Track Your Order page. Just enter your order number together with the email address you used at checkout.

Not usually. Tracking can pause while a package moves between carriers or sorting centres, and it updates again once it's scanned. If there's no update for more than 5 business days, email us with your order number and we'll look into it.

Email us at info@avinosmilano.com with your order number and the correct address, and we'll sort it out with the carrier.

Every purchase is backed by our 100% satisfaction guarantee. If you're not completely happy, we'll find the right solution with you: an exchange, a replacement or a refund. In many cases you won't even need to send the item back.

You have 30 days from the day you receive your order. See our Returns & Exchanges page for all details.

Email us at info@avinosmilano.com with your order number and a short note about what's wrong (a photo helps). We'll reply with a solution and, if a return is needed, clear instructions. Please don't send anything back before you've heard from us.

If an item arrives damaged, defective or isn't what you ordered, it's on us. For change-of-mind returns, the shipping cost to send it back is yours, usually around $10 per package.

Refunds go back to your original payment method once your return has been received in good condition, within 30 days at most. Your bank may need a few extra business days to show it.

Every clothing and shoe page has a size guide with measurements. If you're between sizes, we recommend sizing up.

No problem. Email us with your order number and the size you need, and we'll help you get the right fit.

We photograph our products as accurately as we can, but screens display colours slightly differently, so shades can vary a little.

Yes. Milano Casa is our edit of home pieces inspired by Italian living: tableware, candles, throws, vases and more. They come with the same free delivery and satisfaction guarantee.

We accept all major credit cards, PayPal and other secure payment providers.

Yes. Our checkout is SSL-encrypted and payments are handled by trusted, secure payment providers. We never see or store your full card details.

Email us at info@avinosmilano.com or use the form on our Contact Us page. Our team is available 7 days a week: Monday to Friday 9AM–6PM, Saturday 9AM–1PM and Sunday 9AM–5PM.